Great Falls Transit: Bus Operator

Company: Great Falls Transit
Location: Great Falls
Posted on: August 29, 2020

Job Description:

Job Description:GREAT FALLS TRANSIT DISTRICT Job Description JOB TITLE: Bus Operator Position Function: The person in this position performs driving duties in support of GFTD. Bus operators transport Great Falls' passengers on a mass transit vehicle over designated routes and within specific time frames. Responsibilities include functioning as an informational resource for the public, serving as an advocate for public safety, ensuring customer satisfaction and providing prompt, courteous, and efficient customer service in the performance of job duties. JOB DUTIES AND RESPONSIBILITIES: Public Relations * Projects a positive image of GFTD to the public, using effective public relations skills. * Exhibits friendliness, patience, and consideration of passengers, the general public, and vendors, during routine and adverse circumstances. * Provides passengers with accurate information about the GFTD system and Great Falls, or directs them to appropriate sources. * Possesses an awareness of and ability to effectively deal with diversity among people, including disabilities among passengers. * Demonstrates enthusiasm for her/his work. * Presents a neat appearance and competent manner. * Exhibits good work habits, including attendance and punctuality. * Conducts pre-trip inspections of bus, including reporting problems and repair needs. * Safely operates a bus over designated routes and for special events according to time schedules; using alternate routes when necessary. * Picks up, transfers, and discharges passengers at various locations; and maintains order among passengers. Greets passengers and maintains a friendly attitude. * Attends to transport related special needs of passengers, including elderly and disabled passengers; operates mobility device restraints and all types of mobility device lifts including hydraulic wheelchair platforms and restraints. * Answers questions about GFTD schedules, routes, etc. Directs people to a reliable information source if unable to answer questions. * Collects fares, sells passes, and follows established fare box procedures. * Operates the bus in a safe and skillful manner to ensure a smooth and comfortable ride. * Assists, as needed, with training of new drivers. * Adheres to operator handbook and other GFTD policies and guidelines. * Serves as a responsible team member. * Performs other duties, as assigned. * Communicates with supervisors as appropriate to report situations, request assistance, report driving hazards, etc. * Maintains a variety of operational records including passenger counts, pre-trips, mileage, number of wheelchair passengers, and train and traffic delays; prepares tabulations and summaries; and conducts surveys asrequired. * High school graduation or possession of a GED. * Experience working with the public is preferred. * Must be 18 years of age or older at time of hire. * Prior to hire, must have 36 months free of serious moving traffic violations or convictions. * Prior to hire, must have 3 years without a revoked or suspended driver's license. * Possession of, or ability to obtain prior to hire, a Class B, Type II Montana Commercial Driver's License with passenger endorsement. * Must be medically qualified as stated in the Federal Motor Carrier Regulations, Sections 391.41, 391.43, and 391.45. * Excellent oral and written communication skills including demonstrated ability to: * Excellent interpersonal skills including demonstrated ability to: * Excellent conflict resolution skills, including willingness to take responsibility for own part in communication breakdowns. * Ability to learn and follow all pertinent Federal, State, and local laws, codes, and regulations including administrative and departmental policies and procedures. * Ability to follow instructions and to adhere to company policies and procedures. * Ability to understand occupational hazards and follow standard safety practices necessary in the area of work. * Must be able to focus and effectively perform repetitious job duties for extended periods of time. * Familiarity with Great Falls and ability to learn the geography of the City, including landmarks, streets, businesses, medical facilities, and community centers. * Ability to perform simple math functions used to collect fares, sell tickets, and to prepare tabulations and summaries. * Demonstrate good work habits, including attendance and punctuality. * Must be able to report for shift work on short notice when needed. * Applicants must pass controlled substance use tests as prescribed by FTA regulations 653.41 and 654.31. Inclusion of this statement on the job description conforms to FTA regulations 653.27 and 654.71, which require that applicants be informed in writing of test requirements. * Daily contact with passengers, non-customer public, other bus operators, and supervisors. * Frequent contact with management and administrative staff. * Occasional contact with board members, law enforcement personnel. Operations Administrative The pe

Keywords: Great Falls Transit, Great Falls , Great Falls Transit: Bus Operator, Other , Great Falls, Montana