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Patient Service Rep - Clinic Float Pool, Registry

Company: Benefis Health System
Location: Great Falls
Posted on: March 9, 2019

Job Description:

Performs customer service functions in the medical office setting. Ensures highest level of customer service is provided to the patients and their families. Performs business office responsibilities.

FLSA: NON-EXEMPT

DUTIES AND RESPONSIBILITIES:

Answers the telephone in a professional manner; directs calls as appropriate.

Makes patient appointments, provider meetings and enters them into the computer system.

Obtains patient demographic information and insurance information from new patients.

Obtains required authorization for patients with a managed healthcare plan.

Greets patients as they enter the office; ensures all patient information is current.

Collects patient co-payments, explains office billing procedures to patient/family.

Collects payments for office visits, records in payment log.

Prepares bank deposit for daily patient payments; balances petty cash.

Assists with pulling charts for the next day appointments; files completed patient charts daily.

Pulls charts for physician/RN review. Files test/procedure results in patient's medical record after physician has seen the results.

Schedules patient follow up visits, tests and procedures.

Provides general patient services; directions, calling for transportation, etc.

Is a resource person for patients and staff for available community resources/agencies.

Responds to patients' needs, concerns as appropriate. Investigates complaints works with office manager to find solutions.

Communicates appropriately and clearly to physicians, office manager, nursing staff, ancillary office staff and patients/families.

Maintains a good working relationship within the office.

Interacts professionally with patients/families; treats patients, families and co-workers with dignity and respect.

Manages and operates all equipment safely and correctly.

Performs other duties as requested.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.

Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Education/Experience Requirements:

High School Graduate or Equivalent

Minimum of two (2) years medical office experience preferred

Previous experience with health insurance and patient billing preferred.

Completion of medical terminology course preferred.

Language Skills:

Ability to effectively communicate in English, both verbally and in writing.

Excellent interpersonal skills.

Other Skills:

Basic computer knowledge, data entry and/or word processing.

Community Information: Great Falls has a city population of 60,000, with a draw of over 275,000 people in north central Montana. We experience mild winters and enjoy blue skies over 300 days per year. Great Falls is a wonderful and safe place to raise a family, with nationally ranked public schools and an average commute of under 12 minutes, making the quality of life in Great Falls unsurpassed in the Rocky Mountain West. Additionally, the Missouri River, a blue-ribbon fly-fishing destination, runs through the middle of town. Outdoor activities include camping, hiking, horseback riding, water and snow skiing, rock and ice climbing, boating, whitewater kayaking, off-road motorsports, upland bird and waterfowl hunting, and big-game hunting.

Benefis Health System: This is your opportunity to be part of an exceptional health system in a state that is well known for its beautiful four seasons and outdoor lifestyle. While enjoying the last best place, you'll have the added benefit of having access to Benefis Health System, one of the state's most modern and progressive healthcare facilities with 500+ beds and over 270 employed medical staff members representing more than 40 specialties. Our state-of-the-art facilities and cutting-edge technologies make Benefis an exceptional working environment and one of the "150 Top Places to Work in Healthcare" five years in a row.

Keywords: Benefis Health System, Great Falls , Patient Service Rep - Clinic Float Pool, Registry, Sales , Great Falls, Montana

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