Ramp & Customer Service Agent
Company: Horizon Air
Location: Great Falls
Posted on: June 18, 2022
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Job Description:
Company Horizon AirStarting RateUSD $15.00/Hr.The TeamOur
airport teams work together to move guests and their belongings
from curb to cabin, creating remarkable experiences along the way.
Whether customer-facing or behind the scenes, we want to hear from
you if you can be welcoming to people from all walks of life, think
on your feet, and manage a flexible schedule. In return, you'll
receive a competitive total rewards package, professional
development opportunities, and other benefits that are all designed
to take you places.Role SummaryThe Customer Service Agent is
responsible for above and below wing tasks which include guest
interactions and ramp functions.Key DutiesAssist guests with travel
needs (e.g., answering inquiries, baggage, ticketing, checking-in
passengers and boarding flights) in a fast-paced environment.Work
outdoors in all types of weather conditions while performing below
wing functions (e.g., transports baggage and cargo, loads and
offloads luggage and cargo, aircraft marshaling, pushes back the
aircraft and aircraft deicing).Performs aircraft grooming and
security searches.Perform boarding and gate duties (e.g., assisting
and directing guests, making announcements, process standby's and
upgrade requests).Process and secure guest luggage. Files and
maintains luggage claims as necessary including damaged, delayed
and pilferage.Loads and offloads luggage and cargo with the use of
conveyor belts.At the direction of management, may be assigned to
perform duties of varying capacities to ensure complete guest
satisfaction.Performs other duties as assigned.Job-Specific
Experience, Education & SkillsRequiredStrong written and verbal
communication skills.Ability to juggle multiple tasks in a
fast-paced environment.Valid driver's license.Ability to learn and
operate a computerized reservation system.Typing speed of at least
25 WPM.Ability to consistently lift 50 pounds.Must be able to stand
for long periods of time.Must be able to bend, stoop, squat, reach
and grasp.Ability to perform basic mathematics.Ability to work a
flexible schedule including nights, weekends and holidays.Ability
to participate in paid training that may require overnight
travel.Depending on work location, ability to obtain USPS Mail
Handling Certification.Ability to obtain airport security
clearance.Ability to communicate in English.High school diploma or
equivalent.Minimum age of 18.Must be authorized to work in the
U.S.Preferred:A minimum of 1 year of customer service or community
service experience.Job-Specific Leadership ExpectationsEmbody our
values to own safety, do the right thing, be kind-hearted, deliver
performance, and be remarkable.COVID-19 Vaccination
RequirementWhere permitted by applicable law, new hires must have
received the COVID-19 vaccine. The Company will provide reasonable
accommodations to qualified employees with disabilities or for a
sincerely held religious belief.Total RewardsAlaska Airlines and
Horizon Air pay and benefits can vary by company, location, number
of regularly scheduled hours worked, length of employment, and
employment status.Medical, dental and vision benefits401k program
with a company match up to 6%Monthly incentive pay plan up to $150
per monthAnnual incentive pay plan with a target 5% payout of
annual earningsGenerous paid time offUnlimited standby travel
benefits on Alaska Airlines & Horizon AirApply by 7:00 PM Pacific
Time on 6/20/2022Employment Type Part-TimeFLSA Status
Non-ExemptRegular/Temporary RegularRequisition ID 2022-8369I: Y -
FLEqual Employment Opportunity Alaska Airlines and Horizon Air are
proud to be an Equal Employment Opportunity and Affirmative Action
employer that is committed to diversity, equity, and inclusion. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex (including pregnancy,
sexual orientation, gender identity, and gender expression),
national origin, age, protected veteran or disabled status, genetic
information (including family medical history) or other legally
protected characteristics. Qualified applicants with criminal
histories will also be considered for employment, consistent with
applicable federal, state, and local law. People of color, women,
LGBTQIA+, immigrants, veterans and persons with disabilities are
encouraged to apply. We are an E-Verify employer, where required by
law.
Keywords: Horizon Air, Great Falls , Ramp & Customer Service Agent, Sales , Great Falls, Montana
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