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Customer Service Representative

Company: Northwest Farm Credit Services
Location: Great Falls
Posted on: January 11, 2022

Job Description:

Northwest Farm Credit Services is in search of a Customer Service Representative to join our Lending team in our Great Falls, Montana, branch. As a member-owned financial cooperative, we help business owners in agriculture, forestry, and fisheries secure the financing they need to operate and grow, and the crop insurance they need to protect their livelihoods. Our customers are primarily located in Montana, Idaho, Oregon, Washington and Alaska. Northwest FCS is a five-time recipient of the Gallup Exceptional Workplace Award, and the top scoring large company in the Best Place to Work-Inland Northwest competition five years in a row.This full time position reports to the Operations Manager and is responsible for greeting customers as they visit the office and providing outstanding customer service. Additional responsibilities include:

  • Responding to customer inquiries
  • Accurately enter and maintain customer information into applicable systems
  • Process transactions including checks and receipts
  • Assist as requested in the processing of loan documents (for example, gathering customer information, public records searches, ordering title evidence, etc.)
  • Coordinate with external entities such as title companies, escrow services, attorneys, appraisers, insurance, and real estate agents
  • Perform file maintenance on loans, including managing customer accounts, updating yearly monitoring requirements, and confirming continued insurance coverage
  • Ordering and maintaining office supplies as well as maintaining branch inventories
  • Performing intermediate to advanced clerical duties such as word processing, establishing and maintaining files, answering telephones and taking messagesMinimum Qualifications
    • High school diploma, or equivalent.
    • Ability to organize and prioritize work, and produce accurate reports and documents
    • Exceptional customer service orientation
    • Strong computer skills, and experience using MS Office
    • Experience in commercial lending, banking, or related field preferredIn addition to a comprehensive suite of core benefits designed to support employees at all career stages, Northwest FCS provides all employees with 24 paid hours annually to volunteer in their communities; a substantial employer match to our award-winning 401(k) plan; a bonus plan; generous paid vacation, sick, and parental leave; and financial assistance for adoptions. All employees also have access to robust learning opportunities including an Audible subscription and paid-in-advance tuition reimbursement. Jeans/appropriate casual is the standard dress code.Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by applicable discrimination laws.When you apply for a position with Northwest FCS, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them.To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it. Please be aware that this information is kept separate from your application, and not utilized in the selection process.For more information about the information Northwest FCS collects, please see the Northwest FCS California Privacy Policy.

Keywords: Northwest Farm Credit Services, Great Falls , Customer Service Representative, Sales , Great Falls, Montana

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