System Analyst - Incident Response Team (2nd Shift Thu-Mon)
Company: Marriott
Location: Helena
Posted on: April 19, 2024
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Job Description:
Job Number 24031192
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue,
Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
As part of the Priority Incident Response team that supports the
US/Canada organization 24.7.365 this role is responsible for the
coordination application(s) incident resolution as a technical
expert. Performs research and analysis that facilitates incident
resolution. Accountable for restoring normal service operation as
quickly as possible and to minimize the impact on business
operations for application-related incidents that have been
escalated to the Priority Incident Team, thus ensuring that the
best possible levels of service quality and availability are
maintained. Partners, as part of the Incident Response "pod", with
Incident Command, Network, and Infrastructure team to quickly
resolve and escalate to problem management to reduce future
incidents.
CANDIDATE PROFILE
Required Education and Experience
5+ years' progressive experience in application development
including application production support across a diverse set of
technologies
Undergraduate degree or equivalent experience/certification
Ability to work established shift (first/second/third) and
non-standard workweek
Potential for occasional travel
Preferred:
Broad technical acumen across multiple disciplines applications
with a solid understanding of current technologies
3 years in a technical discipline role with experience in planning,
implementing and evaluating processes, systems and/or
initiatives
Experience in software development with expert level expertise in
multiple programming languages and methodologies
Experience applying measurement processes/methods for assessing
program outputs and outcomes or progress toward goals and
objectives.
Certifications (e.g., ITSM, ITILv3)
Ability to work across organizational boundaries, to help lead and
influence change
Ability to command the process across all levels to ensure customer
focus; including being assertive and self-starting
Demonstrated leadership experience in influence and garnering
alignment from external organizations
Ability to align change management strategies with project
Skilled in conceptualizing creative solutions, documenting them,
and presenting/selling them to senior management
Extremely high level of analytical ability with complex
problems
Very high level of interpersonal skills to work effectively with
others, motivate employees, and elicit work output in a team
environment
Proven experience, knowledge and demonstration of continuous
process improvement
CORE WORK ACTIVITIES
Drive Incident Resolution
Acts as the application(s) expert for all incident bridge calls to
evaluate event, maintain timeline and ensure that service is
restored as quickly as possible
Contributes to the diagnosis of the P2 or other priority incident
to quickly restore services.
Determines need for new Problem or association with Known Error or
other existing Problem and ensure they are added to existing
Problem or new ticket is created.
Partner with Monitoring Team to ensure that application monitoring
is present, current and that metrics meet need to proactive
response to anticipated degradation/outage
Contributes to the Known Error Database and ensures that
application Incident playbooks are documented and updated
appropriately
Ensures that Known Error playbooks are followed during Incident
calls
Define/publish appropriate application incident metrics
Maintaining Goals
Submits reports in a timely manner, ensuring delivery deadlines are
met.
Promotes the documenting of project progress accurately.
Provides input and assistance to other teams regarding
projects.
Managing Work, Projects, and Policies
Manages and implements work and projects as assigned.
Generates and provides accurate and timely results in the form of
reports, presentations, etc.
Analyzes information and evaluates results to choose the best
solution and solve problems.
Provides timely, accurate, and detailed status reports as
requested.
Demonstrating and Applying Discipline Knowledge
Provides technical expertise and support to persons inside and
outside of the department.
Demonstrates knowledge of job-relevant issues, products, systems,
and processes.
Demonstrates knowledge of function-specific procedures.
Keeps up-to-date technically and applies new knowledge to job.
Uses computers and computer systems (including hardware and
software) to enter data and/ or process information.
Delivering on the Needs of Key Stakeholders
Understands and meets the needs of key stakeholders.
Develops specific goals and plans to prioritize, organize, and
accomplish work.
Determines priorities, schedules, plans and necessary resources to
ensure completion of any projects on schedule.
Collaborates with internal partners and stakeholders to support
business/initiative strategies
Communicates concepts in a clear and persuasive manner that is easy
to understand.
Generates and provides accurate and timely results in the form of
reports, presentations, etc.
Demonstrates an understanding of business priorities
Additional Responsibilities
Provides information to supervisors and co-workers by telephone, in
written form, e-mail, or in person in a timely manner.
Demonstrates self confidence, energy and enthusiasm.
Informs and/or updates leaders on relevant information in a timely
manner.
Manages time effectively and conducts activities in an organized
manner.
Presents ideas, expectations and information in a concise,
organized manner.
Uses problem solving methodology for decision making and follow
up.
Performs other reasonable duties as assigned by manager.
California Applicants Only : The salary range for this position is
$83,550.00 to $178,603.00 annually.
Colorado Applicants Only : The salary range for this position is
$83,550.00 to $162,366.00 annually.
Hawaii Applicants Only : The salary range for this position is
$101,096.00 to $178,603.00 annually.
New York Applicants Only: The salary range for this position is
$83,550.00 to $178,603.00 annually.
Washington Applicants Only : The salary range for this position is
$83,550.00 to $178,603.00 annually. In addition to the annual
salary, the position will be eligible to receive an annual bonus.
Employees will accrue 0.04616 PTO balance for every hour worked and
eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health
care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance,
adoption expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables
associates to Be connected. Headquarters-based positions are
considered hybrid, for candidates within a commuting distance to
Bethesda, MD; candidates outside of commuting distance to Bethesda,
MD will be considered for Remote positions.
The application deadline for this position is 56 days after the
date of this posting, 2/23/2024.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. Be where you can do your best work,--- begin your
purpose, belong to an amazing global--- team, and become the best
version of you.
Keywords: Marriott, Great Falls , System Analyst - Incident Response Team (2nd Shift Thu-Mon), Professions , Helena, Montana
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