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Customer Service Representative - Great Falls

Company: North40 Outfitters
Location: Great Falls
Posted on: November 4, 2019

Job Description:

Company Description Value is hard to find – but not when you look in the right places. The right place is here. Being a part of the North 40 life means being a part of something valuable. The North 40 Life is more than a mantra or a philosophy- it’s a lifestyle, it’s also a community, one that wants to help enrich your life by offering you genuine content and authentic products that add to your story and make your work and play meaningful. All the things you need, with nothing you don’t – the North 40 Life is what you make it. Job Description Do you enjoy helping people? North 40 Outfitters Home Office is looking for a full-time Customer Service Representative who can maintain a strong level of communication with customers and assist them in finding the right products to meet their unique needs. We are a strong “family-like” company that is prides ourselves on providing high value products and services to our hard-working communities. This position will be a part of our Marketing Team and will require strong customer service skills. As our Customer Service Representative, you will be responsible for answering customer calls and emails as well as social media inquiries. You will also assist with online order discrepancies by responding directly to the customers and working with the store teams to correct future order issues. In order to thrive in this position, you should have strong computer skills and a background in customer service and/or retail sales. If you are an outgoing, detail oriented person who can assist our guests in a patient, enthusiastic, and accurate manner, we want to talk to you! We offer a fun and rewarding work environment, an excellent benefits package, a phenomenal employee discount, and competitive pay. This position is full-time; North 40 Outfitters is proud to be an equal employment employer. Qualifications Strong communication skills both verbal and written, with the knowledge of how to diffuse upset customers and difficult situations Strong customer service skills Retail experience preferred Must have proper phone etiquette Familiar with all social media platforms: Facebook, Twitter, Instagram, Snapchat etc. Strong organizational skills Proficient in typing and computer skills Knowledge of North 40 company background and product categories Physical ability to sit for long periods of time while viewing a computer monitor, as well as using phone regularly Capacity to work on multiple projects and prioritize projects based on importance with or without direction Initiative, diligence and focus on producing results Ability to solve practical problems and interpret a variety of instructions via written, oral or schedule form Additional Information We get asked a lot, “What is North 40?” If you know who we are, that’s a difficult question to answer because we cover quite a few categories. Our message, “Make a difference in how people experience work and play” is truly our heartbeat here, and if something comes up that doesn’t live up to this, we don’t do it.

Keywords: North40 Outfitters, Great Falls , Customer Service Representative - Great Falls, Other , Great Falls, Montana

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