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Supervisor Region Operations (Great Falls, MT)

Company: CenturyLink
Location: Great Falls
Posted on: October 8, 2019

Job Description:

About CenturyLink CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business. Job Summary This position will be responsible for supervising and coaching Union/Represented outside technicians who perform a variety of outside technical job functions within CenturyLink. This position includes full responsibility of all cable maintenance and safety assurance requirements. Job Description Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities. You will serve as the single point of contact between Century Link and Contractors to resolve issues arising during the construction and/or maintenance process. This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills. * Will be responsible for leading a team of technicians who meet attendance and performance standards. * Will represent Century Link with customers and governmental agencies. * Collaborates with the union to achieve a win-win working relationship. * Celebrates successes, appropriately uses rewards and recognition. * Motivates team for continuous improvement and achievement of maximum performance. Qualifications * Previous experience managing teams within a telecom technical environment with typically 4-5 year of experience. * Strong skills and experience in employee development to include training, coaching and mentoring in a union environment * Computer skills are required including Excel, , Word, and legacy systems. * Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred. * Working knowledge of the splicing and construction process for the telecommunication industry. * Working knowledge of Contractor relations. * Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior. * Previous experience in a multi-tasking, result oriented position in a deadline focused department. * Bachelor's degree or equivalent education and experience. 5+ years related experience. Preferred Qualifications: * 2+ years of experience managing teams within a telecom technical environment. * 2+ years of experience with installation, maintenance, and repair of POTS and HSI. * 2+ years of experience with Excel, and legacy systems. * Previous lead or supervisory experience strongly preferred. Education Bachelors or Equivalent

Keywords: CenturyLink, Great Falls , Supervisor Region Operations (Great Falls, MT), Other , Great Falls, Montana

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