Patient Access Specialist
Company: The Staff Pad
Location: Helena
Posted on: May 1, 2025
Job Description:
The Staff Pad has partnered with a client in Montana who has a
vision to be the gold standard for Healthcare. We are looking for
several Patient Access Specialists across multiple
areas/departments. The role of a Patient Access Specialist (PAS) is
to assist in providing seamless, patient-oriented and timely access
to services.Responsibilities:
- This position requires excellent customer service skills, both
written and oral, which involves ability to communicate effectively
in person or over the phone. -
- PAS frequently provides the first impression of the
organization and must ensure optimum internal and external customer
satisfaction while obtaining demographic and payment information
for accurate reimbursement. -
- Answers incoming calls, collects insurance copays where
applicable, reviews daily schedules for accuracy, while working
directly with patients, staff and providers.
- Responsible for the registration information for the patient
visit, obtaining patient demographic and third party information
with a high degree of accuracy.
- PAS are also responsible for the efficient registration of the
patient in front of them keeping the patient flow and clinic
schedule on time. -
- This position also requires knowledge of insurance benefits,
referrals and authorizations, and scheduling. -
- -PAS assist with other general office duties when needed. -
Works directly with patients, provider offices and care teams to
obtain all information necessary to accurately schedule
appointments. -
- Uses electronic healthcare information system to accurately
record information related to the patient's scheduled appointments
and/or follow up appointments.
- Provides patients with basic instructions, within the PAS scope
of practice, such as preparation for visit, directions, arrival
times, information to bring to visit, expectations for payment, and
other key information to ensure patient's success. -
- Uses/schedules in healthcare information system scheduling
templates as designed. -
- Provides information and answers patient questions, within the
scope of the PAS job description. -
- Functions as a liaison for the department to ensure open and
effective communication between the hospital, clinics and its
patients to ensure that patients are scheduled in a timely manner.
-
- The PAS is responsible for maintaining knowledge of DNV,
Patient Rights and Responsibilities, Consent for Treatment, HIPAA,
Payors, and - departmental/system policies and procedures and must
be able to explain these to patients and their family members or
provide a warm handoff to the correct subject matter
expert.Qualifications:
- 1-2 years of hospital admissions or provider's office
experience preferred. -
- Experience in customer service or scheduling departments in a
healthcare setting highly preferred
- High School Diploma, GED, or HiSET GED preferred.
- Medical terminology preferred.PandoLogic.
Category:Administrative, Keywords:Medical Receptionist,
Location:Helena, MT-59604
Keywords: The Staff Pad, Great Falls , Patient Access Specialist, Other , Helena, Montana
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