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Medical Customer Service

Company: BioLife Plasma Services
Location: Great Falls
Posted on: November 26, 2022

Job Description:

*About BioLife Plasma Services*

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._

*Plasma Center Technician / Entry level Phlebotomist*

Are you interested in working in the healthcare industry? Ready to make a career out of making a difference? As an entry level *Plasma Center Technician *at BioLife, you will receive on-the-job training and feel good about the work you do.

*Life-saving work you can believe in.*

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected.

_*A typical day for you may include: *_

* *Exceptional Customer Service: *Answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
* *Medical History Records: *You'll use your attention to detail to screen new and repeat donors, and take and record donor vital signs and finger stick results. You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
* *Continuous Improvement: *You will help to identify operational opportunities for continuous improvement, initiate changes to center processes, as needed, through the use of company approved procedures.
* *Supportive Teamwork: *You'll work in our fast-paced, team environment; ensure a clean and professional work environment; attend team meetings; work closely with your management team; and problem-solve together.
* *Being Dependable*: You'll be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
* *Phlebotomy: *You may learn how to install, operate, maintain, and troubleshoot state-of- the-art plasmapheresis machines while ensuring the safety of our donors.


* High school diploma or equivalent
* Ability to walk and/or stand for the entire work shift
* Ability to work evenings, weekends, and holidays
* Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
* Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
* Fine motor coordination, depth perception, and ability to hear equipment from a distance
* Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require prolonged glove wear


* Experience working in food service, retail, hospital, lab, or a regulated environment
* Strong customer service skills
* Desire to work in a fast-paced workplace

Job Types: Full-time, Part-time

* 401(k)
* Health insurance
* Paid time off
* Paid training
* 8 hour shift
* Monday to Friday
* Weekend availability

* High school or equivalent (Required)

Work Location: One location%58047475%

Keywords: BioLife Plasma Services, Great Falls , Medical Customer Service, Other , Great Falls, Montana

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