Front Desk SupervisorCustomer Service Hilton at Hilton Just Posted Today
Company: Hilton
Location: Great Falls
Posted on: July 31, 2022
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Job Description:
Front Desk SupervisorCustomer Service Hilton-Hilton
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor
will be responsible for the following: Oversees front desk
operations. Provides guest service, guidance and leadership to
ensure consistent customer service is provided. Assigns and
instructs team members in details of work. Monitors lobby traffic
to make staffing adjustments accordingly. Resolves customer
complaints. Trains, supervises, schedules and assists in evaluating
staff. What will I be doing? Oversees front desk operations.
Provides guest service, guidance and leadership to ensure
consistent customer service is provided. Assigns and instructs team
members in details of work. Monitors lobby traffic to make staffing
adjustments accordingly. Resolves customer complaints. Trains,
supervises, schedules and assists in evaluating staff. What are we
looking for? Since being founded in 1919, Hilton has been a leader
in the hospitality industry. Today, Hilton remains a beacon of
innovation, quality, and success. This continued leadership is the
result of our Team Members staying true to our Vision, Mission, and
Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest
experiences. Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do. Ownership -
We're the owners of our actions and decisions. Now - We operate
with a sense of urge
Keywords: Hilton, Great Falls , Front Desk SupervisorCustomer Service Hilton at Hilton Just Posted Today, Other , Great Falls, Montana
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