Customer Support Liaison

Company: North40 Outfitters
Location: Great Falls
Posted on: June 24, 2022

Job Description:

Job DescriptionCompany Description

Value is hard to find – but not when you look in the right places. The right place is here. Being a part of the North 40 life means being a part of something valuable. The North 40 Life is more than a mantra or a philosophy- it's a lifestyle, it's also a community, one that wants to help enrich your life by offering you genuine content and authentic products that add to your story and make your work and play meaningful. All the things you need, with nothing you don't – the North 40 Life is what you make it.Job Description

Are you a thorough listener with a thoughtful approach when communicating information? Do you enjoy collaborating and using your ingenuity to solve problems? If this sounds like you, consider a career path with North 40 Outfitters as a Customer Support Liaison. Our Customer Service Liaison's are a representative for North 40 Outfitters and the voice for our customers. They are essential and assist us with creating repeat customers every day! Our Customer Support Team answers customer calls and emails as well as social media inquiries, assists with online order discrepancies by responding directly to the customers and works with the store teams to correct order issues.Meet our current Customer Support Team for North 40 Outfitters and find out why they love coming to work every day. (click below to meet the Customer Support Team!) MEET OUR CUSTOMER SUPPORT TEAMThese are the people who our customers reach out to every day to assist them in finding the right products to meet their unique needs. We are a strong "family-like" company that prides ourselves on providing high value products and services to our hard-working communities. We offer a stable and rewarding work environment, an excellent benefits package, a phenomenal employee discount, and competitive pay. This position is full-time; North 40 Outfitters is proud to be an equal employment employer.The Customer Support Liaison position must have open availability to work Monday-Friday from 7am-7pm and Saturday and Sunday from 8am-5pm (you won't be required to work every weekend). Qualifications

• Strong customer service and communication skills; both verbal and written
• Knowledge of how to diffuse upset customers and difficult situations by having a thoughtful approach when communicating information
• Must have the ability to listen thoroughly to customers, to help them solve their issues and concerns
• Retail experience preferred
• Must have proper phone etiquette
• Familiar with all social media platforms: Facebook, Instagram, etc.
• Strong organizational skills
• Proficient in typing and computer skills
• Knowledge of North 40 company background and product categories preferred
• Analytical, deliberate and precise to produce results
• Ability to solve practical/technical problems and interpret a variety of instructions via written, oral or schedule form
• Physical ability to sit for long periods of time while viewing a computer monitor, as well as using phone regularly
  
  Additional Information
  
  We get asked a lot, "What is North 40?" If you know who we are, that's a difficult question to answer because we cover quite a few categories. Our message, "Make a difference in how people experience work and play" is truly our heartbeat here, and if something comes up that doesn't live up to this, we don't do it.

Keywords: North40 Outfitters, Great Falls , Customer Support Liaison, Other , Great Falls, Montana