Service Coordinator I-Great Falls, MT
Company: Consumer Direct Care Network
Location: Great Falls
Posted on: May 9, 2022
Job Description:
Description & Requirements
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create aworkplace where everyone issupported
and motivated to betheir best; we collaborate onshared goals and
celebrate ouraccomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care
is at our core, and we strive to live up to it every single day. We
are currently providing services in 14 states across the USA, as
well as Washington DC. We specialize in providing home and
community-based services that support individuals with disabilities
and older adults so they can remain in their homes and
communities.
JOB SUMMARY
Service/Program coordinators assist with daily intake and referral
processes to set clients up for services, coordinating their
in-home care needs in compliance with Federal/State Regulations and
Managed Care Organization (MCO) program rules. They maintain and
coordinate a caseload of clients enrolled in Medicaid programs and
conduct regular check-ins on clients to update care plans if that
client's needs change.
JOB DUTIES
- Maintain and coordinate a caseload of clients enrolled in
Medicaid programs
- Coordinate clients' in-home care needs in compliance with
Federal/State Regulations, Managed Care Organization (MCO) program
rules, and contract requirements
- Assist with daily intake and referral processes to ensure
positive business growth and development
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
- Ability to meet position requirements with little direct
oversight
- Collaborate with stakeholders regarding the delivery of
services
- Effective written and verbal communicator
- Comply with applicable legal requirements, standards, policies,
and procedures
- Demonstrate dependability
- Demonstrate effective problem-solving and decision-making
skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Market services to referral sources as needed
- Maintain necessary skills and knowledge to coordinate
workflow
- Participate in professional development and training
activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external
clients
- Represent the company at stakeholder meetings, health fairs,
and provider fairs
- Enroll clients and employees in services, web portal, and EVV
systems as needed
- Conduct necessary client assessments and home visits as
required
- Bilingual preferred in various locations
- Other duties as assignedQUALIFICATIONS
- Bachelor's degree preferred, but not required
- 1 year of previous experience working with individuals with
disabilities or the elderly preferred
- Combination of education and experience
- Reliable transportation requiredThe incumbent typically works
in an office environment and uses a computer, telephone and other
office equipment as needed to perform duties. The noise level in
the work environment is typical of that of an office. Incumbent may
encounter frequent interruptions throughout the workday. The
employee is regularly required to sit, talk, or hear; frequently
required to use repetitive hand motion, handle or feel, and to
stand, walk, reach, bend or lift up to 20 pounds. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Required qualifications:
- Legally authorized to work in the United StatesPreferred
qualifications:
Keywords: Consumer Direct Care Network, Great Falls , Service Coordinator I-Great Falls, MT, Other , Great Falls, Montana
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