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Customer Advocate I

Company: Blue Cross and Blue Shield of Illinois, Montana, N
Location: Great Falls
Posted on: January 15, 2022

Job Description:

Description:

BASIC FUNCTION:Under supervision and following unit specific coaching and training, this position is responsible for researching and responding to telephone and written inquiries within the statutory time frames and in an accurate and objective manner; collecting non-clinical data; determining benefit levels according to contract guidelines; completing notification of maternity cases; and pending designated cases and referral requests to a RN for clinical review. Complete cases that could be completed by the iExchange automated system. Spending approximately 90% of the scheduled time on the phone according to business needs.

JOB REQUIREMENTS:* High school diploma OR GED.* 6 months customer service experience OR 6 months experience in an office environment.* Data entry and/or typing experience. * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. * Ability to spend approximately 90 of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:* 9 months customer service experience.* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.* Knowledge of medical terminology and anatomy.* Knowledge of managed care programs* Proven ability to learn quickly and adapt to change.* Referral preference given to applicants able to take and meet testing criteria.

*CA

Location: MT - Great Falls

Activation Date: Tuesday, April 6, 2021

Expiration Date: Saturday, May 8, 2021

Apply Here

Keywords: Blue Cross and Blue Shield of Illinois, Montana, N, Great Falls , Customer Advocate I, Other , Great Falls, Montana

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