Customer Advocate I
Company: Blue Cross and Blue Shield of Illinois, Montana, N
Location: Great Falls
Posted on: January 15, 2022
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Job Description:
Description:
BASIC FUNCTION:Under supervision and following unit specific
coaching and training, this position is responsible for researching
and responding to telephone and written inquiries within the
statutory time frames and in an accurate and objective manner;
collecting non-clinical data; determining benefit levels according
to contract guidelines; completing notification of maternity cases;
and pending designated cases and referral requests to a RN for
clinical review. Complete cases that could be completed by the
iExchange automated system. Spending approximately 90% of the
scheduled time on the phone according to business needs.
JOB REQUIREMENTS:* High school diploma OR GED.* 6 months customer
service experience OR 6 months experience in an office
environment.* Data entry and/or typing experience. * Interpersonal,
verbal and written communication skills.* Analytical and
organizational skills and independent decision making skills. *
Ability to spend approximately 90 of the scheduled time on the
phone according to business needs and sit for long periods of time
with scheduled breaks.
PREFERRED JOB REQUIREMENTS:* 9 months customer service experience.*
Experience working with various lines of business, i.e. CDHP,
Medicare, Wellness, and Disease Management.* Knowledge of medical
terminology and anatomy.* Knowledge of managed care programs*
Proven ability to learn quickly and adapt to change.* Referral
preference given to applicants able to take and meet testing
criteria.
*CA
Location: MT - Great Falls
Activation Date: Tuesday, April 6, 2021
Expiration Date: Saturday, May 8, 2021
Apply Here
Keywords: Blue Cross and Blue Shield of Illinois, Montana, N, Great Falls , Customer Advocate I, Other , Great Falls, Montana
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