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SHIP/Information-Assistance Coordinator

Company: Montana State Job Bank
Location: Great Falls
Posted on: January 15, 2022

Job Description:

Education/Experience/Training: - High School Diploma, HSE or GED required, Associates Degree in Business Management, Human Services, Communications or related field preferred. - Or any equivalent combination of education and experience relevant to the position to equal to four (4) years of experience performing customer service, office management, insurance or Medicare involvement. - Ability to use Sign Language is beneficial but not required. Certifications: - Valid Driver's License issued by the State of Montana. - Successful completion within probationary period and maintenance of SHIP and I/A Certification. JOB SUMMARY: The State Health Insurance Program/Information & Assistance Coordinator (SHIP/I Coordinator) at the Cascade County Aging Services Department (Aging Services) works closely with local partners to provide a variety of outreach, counseling and training services to educate and assist seniors and/or Medicare eligible clients and their families with access to available information and resources within the community to make informed health insurance decisions. The SHIP/I Coordinator will assess options, alternatives and solutions that are directed toward meeting the health insurance needs, optimizing access to care and benefits, and protecting health care rights of senior and/or disabled Montana Medicare beneficiaries and/or their families, attend all webinars, seminars, meetings and engagements with funding source programs, complete all required reports, forms and documentation within the required timeframes, read and interpret complex insurance forms, directions and brochures and effectively translate information into understandable terms for clients and perform other related duties as required or assigned. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Take complex, often conflicting information, from multiple sources and make determinations about relevance and validity; assess options and alternatives and solutions that are directed toward meeting the health insurance needs and protecting health care rights of Montana Medicare beneficiaries who are elderly or disabled and/or their families; interact positively with other County employees, clients, customers, families, State and Federal agencies, providers and support professionals in the community in a professional and respectful manner at all times; adhere to strict standards of confidentiality; attend all webinars, seminars, meetings and engagements with funding source programs; complete all required reports; complete all forms and documentation within the required timeframes; practice professional communication and listening skills; exercise sound interpersonal skills and the ability to be tactful, diplomatic and non-judgmental; use effective time management and organizational skills; ability to provide Public Relations and Outreach across multiple platforms; build community partnerships and cooperative efforts for projects; read and interpret complex insurance forms, directions and brochures and be able to relay information to the clients in user friendly terms; perform other related duties as required or assigned. Knowledge and understanding of: County, State and Federal regulations regarding the programs within CSD, in particular the Older American Act Title III, Long-term care facilities and related services, Medicare rules and regulation, State Health Insurance Program Certification and maintain that certification throughout employment, Community Partners in Services, Veterans Affairs and Social Security, health insurance or Medicare insurance billing or be able to gain the knowledge rapidly, Microsoft Office Word, Excel, Outlook, virtual meeting platforms, social media and use of the Internet, web-based database operations, Oracle and Access, for compiling client's information and reporting to the State and Federal Government, Privacy and Confidentiality laws and rules, such as HIPAA, Cascade County Operations Manual, safety rules, policies, pro

Keywords: Montana State Job Bank, Great Falls , SHIP/Information-Assistance Coordinator, Other , Great Falls, Montana

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