Typical pay range: $39.29 - $55.35
ST. CHARLES HEALTH SYSTEM
RN – Patient
Manager Patient Logistics
Transfer and Dispatch Center
November 19, 2019
Creating America’s healthiest community, together
the spirit of love and compassion, better health, better care,
Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Transfer and Dispatch
Center is based on the St. Charles Health Care Bend campus and
includes several teams that are located together in a workspace
that facilitates cross-team support and collaboration system-wide.
These teams include the Transfer Center and Central Communications
who are co-located with their partners in the Administrator on
Duty. Additionally, this department facilitates several critical
operations, communication, and facilities functions related to
security, safety, and disaster preparedness.
POSITION OVERVIEW: The RN - Patient Logistics is
responsible for oversight and coordination of patient acceptance,
placement and movement (direct admissions, inter-system transfers,
external hospital transfers, Emergency Department transfers,
emergent, surgical, Interventional Radiology, Cath lab, and MDU
cases) to an appropriate St. Charles Health System hospital in
accordance with St. Charles Health System clinical standards and
Joint Commission requirements, state regulations, and EMTALA and
COBRA guidelines, ensuring patients meet requirements for acute
care. Supports Transfer Center outgoing transfers as needed.
Collaborates with physicians and department nursing leadership in
order to centrally coordinate bed management, patient flow, with
the goal of facilitating quality patient care in the most
appropriate environment. Acts as liaison between community
partners, providers, patient care departments and patient
registration. Efficiently and effectively manage all hospital
transfers in a timely manner, prioritizing transfers based on
patient need and resources available at requesting facility.
Consult with on-call providers regarding patient care issues,
needs and concerns and escalate as appropriate to leadership team
and duty administrator. Supports dispatch services. This position
does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Oversees dispatch operations and acts as a resource for support
and problem solving. Partners with Airlink Shift Manager as
Responsible for overseeing coordination of direct admissions and
Oversees coordination of inter-facility patient transports for
transfers between St. Charles Health System facilities and
collaborates with transfer / dispatch to ensure timely and
appropriate patient transportation
Oversees facilitation of patient transfer requests, provider
consultation requests, and intra-facility nurse to nurse reports
using the transfer center recorded phone lines for quality
management. Maintains communication with all parties
including but not limited to attending/accepting provider, charge
nurse of receiving department, and referring facility.
Maintains oversight of transfers and prioritize according to
acuity and patient need. Consult with on-call providers and
appropriate leadership regarding patient care issues, needs and
concerns and escalate as appropriate.
Communicate with provider and outlying facilities if placement
of a specific patient will be problematic. Use problem
–solving skills to determine the best course of action, which will
be appropriate plan of care and satisfactory to the patient, the
provider, and referring facility. Assists referring facility in
problem solving related to transfer care of patient.
Facilitates accurate and timely data collection, monitoring,
evaluation, and analyzing of transfer problems for the purpose of
developing and implementing process improvement, protocols, and
Excellent communication skills and the ability to succinctly
exchange information with multiple entities. Exhibits
professional customer service skills including telephone and
personal contact with all customers.
Establishes and maintains awareness of protocols, services and
special programs at St. Charles Health System facilities.
Prioritizes decision making to ensure timely patient flow
(admits, discharges, transfers, emergencies, over and back) from
all sources (Other St. Charles Health System facilities, critical
access hospitals, internal departments, ER, provider offices and
clinics, and other elective admissions and transfers) based on
acuity, diagnosis, bed management, staffing, and resource /
Places patient safety first and ensures positive support for
those who speak up for safety, reinforcing and building
accountability for safety behaviors, and finding problems and
identifying fixes to root causes within area or responsibility.
Understands a referring facility’s environment and limitations,
anticipating and prioritizing care and service needs.
Collaborates with Administrator on Duty (AOD) and patient care
departments regarding peak census protocol and diversion status and
patient placement delays.
Delegated responsibility / authority for management of bed
Coordinates with environmental services and clinical leadership
to facilitate efficient bed turnaround times.
Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
Monitor the overall capacity status of the four St. Charles
Health System campuses.
Partner with Transfer Center staff to maintain bed availability
status in HOSCAP.
Consults with clinical leadership regarding patient condition
changes in relation to internal transfer needs and staffing
Maintain collaborative relationships with managers and clinical
leadership; ensure quality customer service delivery.
Problem solves in the moment and in anticipation of challenges
while collaborating with clinical leadership.
Understands and ensures compliance with state, federal, and
Joint Commission guidelines related to patient transport,
transfers, and admissions.
Demonstrates fiscally responsible resource utilization.
Supports the vision, mission and values of the organization in
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Creates a healing environment that supports all aspects of care,
respects the wholeness of the individual, and demonstrates
therapeutic presence through attitudes and behaviors that enhance
the care experience for patients and caregivers.
Provides and maintains a safe environment for caregivers,
patients and guests
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all
applicable laws, regulations, policies and procedures, supporting
the organization’s corporate integrity efforts by acting in an
ethical and appropriate manner, reporting known or suspected
violation of applicable rules, and cooperating fully with all
organizational investigations and proceedings.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: As required by licensure.
Required: Current Oregon RN license.
AHA Basic Life Support for Health Care Providers
Required: Three years progressive acute care clinical
Knowledge of EMTALA regulations.
Working knowledge of epidemiological issues, pathophysiology and
treatment modalities as they relate to appropriate patient
Preferred: Critical care and ER nursing experience..
Bed Tracking Software and EPIC experience.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
Continually (75% or more): Standing and walking, keyboard
operation, use of clear and audible speaking voice and the ability
to hear normal speech level.
Frequently (50%): Sitting, lifting/carrying/pushing or
pulling 1-25 pounds.
Occasionally (25%): Bending, stooping/kneeling/crouching,
reaching overhead, grasping/squeezing, ability to hear whispered
Rarely (10%): Climbing stairs.
Never (0%): Climbing ladder/step-stool,
lifting/carrying/pushing or pulling 25-50 pounds, operation of a
Exposure to Elemental Factors
Rarely (10%): Wet/slippery area, chemical
Never (0%): Heat, cold, noise, dust, vibration,
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
Variable (United States of America)
Is Exempt Position?
NON CONTRACT RN
Scheduled Days of the Week:
Variable; includes every other weekend and holidays
Shift Start & End Time: