Senior Member Technical Staff, Documentation - Salesforce.org
Company: Salesforce
Location: Great Falls
Posted on: June 8, 2021
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Job Description:
Location: California - Remote To get the best candidate experience, please consider
applying for a maximum of 3 roles within 12 months to ensure you
are not duplicating efforts. Everyone who wants to change the world should have the
tools and technology to do so. Technology is the most powerful
equalizer of our time, providing access to data, knowledge,
and"above all"connections. Salesforce.org gets
our technology in the hands of nonprofits and educators so they can
connect with others and do more good. As a social enterprise, the
more missions our technology supports, the more we invest back into
technology and communities, creating an endless circle of good. If
working every day to support this vision sounds like something you
would be interested in doing, then we want to talk to
you. The Salesforce.org Documentation Team is looking for an
experienced and fully self-directed technical writer whos
passionate about documentation and improving the state of the
world. This is an amazing opportunity to impact philanthropic,
educational, and nonprofit groups and realize your own vision for
increasing social change through user-friendly
documentation. The Senior Technical Writer is responsible for working
independently to research, develop, write, own, and maintain
product-related admin and end-user documentation, and potentially
developer-oriented documentation. Duties include managing
end-to-end documentation processes, engaging with SMEs, soliciting
customer feedback on documentation, standardizing and maintaining
UI text, and constructing additive content for all aspects of a
product, from code to UX. The most qualified candidates will be
excited about our compassionate approach to technical
writing, our storytelling philosophy, and the unique
voice we use to communicate with our users. This position requires working in a small team of
individuals focused on development and production, so experience
with a software or like-product development team is paramount. If
you have Salesforce experience, thats the best! The most qualified
candidates will be able to take full ownership of their assigned
product area but also be able to pivot rapidly between projects as
needed. The Senior Technical Writer reports to the Director of
Documentation and is a key member of a small and innovative
technology team. Minimum Requirements: Five or more years of experience writing admin and
end-user technical documentation Demonstrated track record of owning complex documentation
projects with minimal supervision Great people and communication skills, and a desire to
interact directly with community members Proven ability to write for general and technical
audiences Strong content strategy skills with an emphasis on whats
best for the user Focus on quality and details and ability to learn new
technologies quickly Excellent problem solver and strong team player Preferred Requirements: Working knowledge of Salesforce and the Trailhead learning
system Experience in any of the following: Accounting and
finance; grants writing or management; fundraising; working
directly with nonprofits, higher education institutions, or
corporate philanthropy Ability to produce developer-oriented documentation (API
documentation) in addition to end-user documentation Experience strategizing and developing technical
documentation architecture Experience with various forms of documentation delivery
technologies (for example, easyDITA), including DITA/XML and
HTML Experience with documentation data analysis, including
traffic reports, user satisfaction ratings, and SEO Experience delivering and managing collaborative
documentation (such as deliverables with multiple authors and
community contributions) Experience with agile development methodologies Experience with video and image editing
software Position location is flexible for the right
candidate. If you require assistance due to a disability applying for
open positions please submit a request via this Accommodations
Request Form. At Salesforce we believe that the business of business is
to improve the state of our world. Each of us has a responsibility
to drive Equality in our communities and workplaces. We are
committed to creating a workforce that reflects society through
inclusive programs and initiatives such as equal pay, employee
resource groups, inclusive benefits, and more. Learn more about
Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org
are Equal Employment Opportunity and Affirmative Action
Employers. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender perception or identity, national origin, age,
marital status, protected veteran status, or disability
status. Salesforce.com and
Salesforce.org do not accept unsolicited headhunter
and agency resumes. Salesforce.com and
Salesforce.org will not pay any third-party agency or
company that does not have a signed agreement with
Salesfore.com or Salesforce.org. Salesforce welcomes all.
Location: Washington - Remote
Location: Massachusetts - Burlington
Job Category
Products and Technology
Job Details
Accommodations
Posting Statement
Keywords: Salesforce, Great Falls , Senior Member Technical Staff, Documentation - Salesforce.org, Other , Great Falls, Montana
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