Customer Advocate I/Customer Service

Company: Blue Cross and Blue Shield of Montana
Location: Great Falls
Posted on: May 2, 2021

Job Description:

Customer Advocate IANDCustomer ServiceBlueCross BlueShield of MontanaExplore an opportunity with one of the country's leading health insurers, right here in Great Falls! For generations, Blue Cross and Blue Shield of Montana, has helped communities and families care for themselves. Year after year, we are consistently seen as the standard in top-quality, affordable health coverage. Innovation through strength and compassion goes to the heart of who we are and what we do. We have the following opportunity available at our Great Falls officeCUSTOMER ADVOCATE I (Job ID: JA- 1041626) Under supervision and following unit specific coaching and training, this position is responsible for researching and responding to telephone and written inquiries within the statutory time frames and in an accurate and objective manner; collecting non-clinical data; determining benefit levels according to contract guidelines; completing notification of maternity cases; and pending designated cases and referral requests to an RN for clinical review. Complete cases that could be completed by the iExchange automated system. Spending approximately 90 of the scheduled time on the phone according to business needs.JOB REQUIREMENTS: * High school diploma OR GED.* 6 months customer service experience OR 6 months experience in an office environment.* Data entry and/or typing experience.* Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision-making skills.* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.PREFERRED JOB REQUIREMENTS: * 9 months customer service experience.* Experience working with various lines of business, i.e., CDHP, Medicare, Wellness, and Disease Management.* Knowledge of medical terminology and anatomy.* Proven ability to learn quickly and adapt to change.* Referral preference given to applicants able to take and meet testing criteria.Apply through this job posting to be taken to the BlueCross BlueShield Careers Page. Please reference applicable Job ID JA-1041626-- when applying. Previous applicants must reapply. **You could be asked to take an assessment once we review your application. An e-mail containing instructions would be sent to you.HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.Click APPLY below to submit your name and be considered today!!recblid z51tqlgxa3ifjchj4d6qxet3ttn0ym

Keywords: Blue Cross and Blue Shield of Montana, Great Falls , Customer Advocate I/Customer Service, Other , Great Falls, Montana