Great Falls Transit: Paratransit Driver

Company: Great Falls Transit
Location: Great Falls
Posted on: September 2, 2020

Job Description:

Job Description:GREAT FALLS TRANSIT DISTRICT Job Description JOB TITLE: Paratransit Driver Position Function: The person in this position performs driving duties in support of GFTD. Under the supervision of the Operations Manager, position transports Great Falls' passengers, who are eligible under the ADA, on a mass transit vehicle over various routes and within specific time frames. Responsibilities include functioning as an informational resource for the public, serving as an advocate for public safety, ensuring customer satisfaction and providing prompt, courteous, and efficient customer service in the performance of job duties. JOB DUTIES AND RESPONSIBILITIES: Public Relations * Projects a positive image of GFTD to the public, using effective public relations skills. * Exhibits friendliness, patience, and consideration of passengers, the general public, and vendors, during routine and adverse circumstances. * Provides passengers with accurate information about the GFTD system and Great Falls, or directs them to appropriate sources. * Possesses an awareness of and ability to effectively deal with diversity among people, including disabilities among passengers. * Follows the Paratransit Description of Service and ADA regulations. * Demonstrates enthusiasm for her/his work. * Presents a neat appearance and competent manner. * Exhibits good work habits, including attendance and punctuality. * Conducts pre-trip inspections of vehicle, including reporting problems and repair needs. * Safely operates a vehicle over various routes and according to time schedules; under the guidance of the P.S. Dispatcher. * Picks up, transfers, and discharges passengers at various locations; and maintains order among passengers. Greets passengers and maintains a friendly attitude. * Attends to transport related special needs of passengers, including elderly and disabled passengers; operates mobility device restraints and all types of mobility device lifts including hydraulic wheelchair platforms, ramps and restraints. * Answers questions about GFTD schedules, routes, etc. Directs people to a reliable information source if unable to answer questions. * Collects fares, sells passes, and follows established fare and driver report procedures. * Operates the vehicle in a safe and skillful manner to ensure a smooth and comfortable ride. * Assists with training of new drivers. * Adheres to operator handbook policy and guidelines. * Serves as a responsible team member. * Communicates with supervisors as appropriate to report situations, request assistance, report driving hazards, etc. * Maintains a variety of operational records including passenger counts, pre-trips, mileage, number of ambulatory and non-ambulatory passengers, and train and traffic delays; prepares tabulations and summaries; and conducts surveys asrequired. * High school graduation or possession of a GED. * Experience working with the public is preferred. * Must be 21 years of age or older at time of hire. * Prior to hire, must have 36 months free of moving traffic violation convictions or preventable accidents. * Prior to hire, must have 3 years without a revoked or suspended driver's license. * Possession of, or ability to obtain prior to hire, a MT driver's license. * Excellent oral and written communication skills including demonstrated ability to: * Excellent interpersonal skills including demonstrated ability to: * Excellent conflict resolution skills, including willingness to take responsibility for own part in communication breakdowns. * Ability to learn and follow all pertinent Federal, State, and local laws, codes, and regulations including administrative and departmental policies and procedures. * Ability to follow instructions and to adhere to company policies and procedures. * Ability to understand occupational hazards and follow standard safety practices necessary in the area of work. * Must be able to focus and effectively perform repetitious job duties for extended periods of time, including the loading and unloading of 600-pound mobility devices, including passenger, up and down ramps and walkways. * Familiarity with Great Falls and ability to learn the geography of the City, including landmarks, streets, businesses, medical facilities, and community centers. * Ability to perform simple math functions used to collect fares, sell tickets, and to prepare tabulations and summaries. * Demonstrate good work habits, including attendance and punctuality. * Must be able to report for shift work on short notice when needed. * Applicants hired after January 1, 1996, must pass controlled substance use tests as prescribed by FTA regulations 653.41 and 654.31. Inclusion of this statement on the job description conforms to FTA regulations 653.27 and 654.71, which require that applicants be informed in writing of test requirements. * Daily contact with passengers, non-customer public, other Paratransit operators, and supervisors. * Frequent contact with management and administrativ

Keywords: Great Falls Transit, Great Falls , Great Falls Transit: Paratransit Driver, Other , Great Falls, Montana