Customer Advocate I

Company: BlueCross BlueShield
Location: Great Falls
Posted on: March 19, 2020

Job Description:

Job Description:CUSTOMER ADVOCATE I Customer Service BlueCross BlueShield of Montana Explore an opportunity with one of the country's leading health insurers, right here in Great Falls! For generations, Blue Cross and Blue Shield of Montana, has helped communities and families care for themselves. Year after year, we are consistently seen as the standard in top-quality, affordable health coverage. Innovation through strength and compassion goes to the heart of who we are and what we do. We have the following opportunity available at our Great Falls office. CUSTOMER ADVOCATE I (Job ID: JA-1038216) Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spending approximately 90% of the scheduled time on the phone according to business needs. JOB REQUIREMENTS: High school diploma OR GED. 6 months customer service experience OR 6 months experience in an office environment. Data entry and/or typing experience. Interpersonal, verbal and written communication skills. Analytical and organizational skills and independent decision-making skills. Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: 9 months customer service experience. Experience working with various lines of business, i.e., CDHP, Medicare, Wellness, & Disease Management. Knowledge of medical terminology and anatomy. Proven ability to learn quickly and adapt to change. Referral preference given to applicants able to take and meet testing criteria. Apply through this job posting to be taken to the BlueCross BlueShield Careers Page. Please reference applicable Job ID: JA-1038216 when applying. Previous applicants must reapply. You could be asked to take an assessment once we review your application. An e-mail containing instructions would be sent to you. HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity

Keywords: BlueCross BlueShield, Great Falls , Customer Advocate I, Other , Great Falls, Montana