GreatFallsRecruiter Since 2001
the smart solution for Great Falls jobs


Company: Town Pump
Location: Great Falls
Posted on: August 14, 2019

Job Description:

Hotel Front Desk Manager

Job Description Summary

Basic Statement of Functions

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Summary: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and handling of a multi-line switchboard.

Job Specifications (Qualifications)


High school diploma or general education degree (GED). One year Front Desk Clerk or Night Auditor experience preferred; or equivalent combination of education and experience.


Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Must speak, read, write and understand English.


Ability to add, subtract, multiply, and divide at 12th grade level


Must have experience in the following software: MS Excel, MS Word, Front Desk System, and company computer based program, PDI.


Ability to apply commonsense understanding to carry out written or oral instructions.


  • Must be able to smile and always be pleasant.
  • Must display a high degree of pride and integrity in job performance.
  • Must be able to learn and comprehend all company policies pertaining to his or her position and employment.
  • Must possess a high sense of confidentiality and be poised and possess a pleasant personality.
  • Must be a self-starter, have good judgment, and possess the quality of adaptability.
  • Ability to operate 10 key, computer, telephone, and facsimile machine with accuracy and speed.


    • Participates in the selection of front office personnel.
    • Schedules the front office staff.
    • Supervises workload during shifts.
    • Trains and evaluates the job performance of each front office employee.
    • Verifies that accurate room status information is maintained and properly communicated.
    • Resolves guest problems quickly, efficiently, and courteously.
    • Updates group information. Meets and maintains group requirements, and relays any special group needs to the appropriate personnel.
    • Reviews and completes credit limit report.
    • Works within the allocated budget for the front office.
    • Works a variety of shifts, including some evenings and weekends.
    • Enforces all cash-handling, credit card, and direct bill policies.
    • Conducts regularly scheduled meetings of front office personnel.
    • Wears the proper uniform at all times and requires all front office employees to wear proper uniforms at all times.
    • Upholds the hotel's commitment to hospitality.
    • Prepares performance reports related to front office operations.
    • Maximizes room revenue and occupancy by reviewing status daily.
    • Ensures implementation of all hotel policies and house rules.
    • Prepares revenue and occupancy forecasting.
    • Ensures the delivery of all messages, packages, and mail in a timely and professional manner.
    • Ensures that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
    • Is familiar with all VIP's and special guests, and monitors guest requests.
    • Maintains all front office and stationery supplies.
    • Reviews daily front office work and activity reports generated by night audit.
    • Reviews front office log book and guest feedback forms on a daily basis.
    • Performs other duties as assigned by management.
    • Rotates every 3rd weekend as Manager on Call.


      1. Responsible for answering the hotel switchboard in a timely, efficient, and courteous manner.

      2. May be responsible for additional guest services, which may include airport transportation, minor maintenance, and additional room supplies.

      3. May assist in hiring.

      4. Other projects as assigned by Hotel Manager.


      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • Ability to lift 10 lb. regularly and 30 lb. occasionally.
      • Ability to climb, stoop, bend, lift, and carry.


        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • Ability to work in an open office environment with frequent background noise.
        • Ability to work in an open environment with frequent interruptions and customer interaction.
        • Ability to work in pleasant but demanding atmosphere.

          Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example; emergencies, changes in personnel, workload of technical development).

Keywords: Town Pump, Great Falls , SLEEP INN / MAINSTAY GREAT FALLS HOTEL FRONT DESK MGR, Hospitality & Tourism , Great Falls, Montana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Preseason Tax Professional
Description: br Pre-season Tax Professional br br Seeking seasonal tax preparers to serve clients with diverse tax needs during the pre-season. br H R Block pre-season tax professionals are responsible for (more...)
Company: H&R BLOCK
Location: Great Falls
Posted on: 08/11/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Great Falls
Posted on: 08/8/2019

Independent Contracting Merchandisers
Description: SPAR Business Services, Inc. is looking for merchandisers with experience SPAR Business Services, Inc. is looking for Independent Contracting merchandisers to provide monthly service for
Company: SPAR Administrative Services, Inc
Location: Great Falls
Posted on: 08/11/2019

Sales and Customer Service
Description: Mommy Jobs Online agents on the Sales Customer Service Program will offer customer service by taking inbound calls and emails from customers with inquiries about issues, new promotions and registration. (more...)
Company: MJOL Jennifer Agnew
Location: Great Falls
Posted on: 08/3/2019

Description: Hotel Maintenance Supervisor br br Job Description Summary br br Summary: Responsible for maintenance of entire building, i.e. refrigeration, heating, plumbing, electrical, etc. Insures that all (more...)
Company: Town Pump
Location: Great Falls
Posted on: 08/21/2019

Description: Basic Functions: Review and understand the Marketing Plan, Marketing Budget and Strategies with the Regional Director of Sales RDOS and General Manager GM to obtain maximum occupancy levels and revenue (more...)
Company: Town Pump
Location: Great Falls
Posted on: 08/21/2019

Start Your Own Glam Gig and start earning insider discounts and 40% on your first order
Description: Build your own AVON Glam Gig from the comfort of your own home. Whether you are looking for a part-time
Company: Avon
Location: Great Falls
Posted on: 08/11/2019

Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Great Falls
Posted on: 08/4/2019

Part-time Nabisco Retail Merchandise Stocker - Great Falls, MT
Description: Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits Cadbury (more...)
Company: Mondelez International
Location: Great Falls
Posted on: 08/17/2019

Asset Protection Assistant Store Manager - Wm Stores Security
Description: Position Summary...Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet (more...)
Company: Walmart
Location: Great Falls
Posted on: 08/18/2019

Log In or Create An Account

Get the latest Montana jobs by following @recnetMT on Twitter!

Great Falls RSS job feeds