Hotel Front Desk Clerk

Company: DoubleTree by Hilton Helena Downtown
Location: Helena
Posted on: September 17, 2023

Job Description:

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

Mitigate customer complaints as needed
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Communicate with housekeeping to make sure guest rooms are ready


Qualifications:

Working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred


About Company:
We are a high standards hotel. Ran with a family and team like dynamic. Caring for your customer and your employees.

Keywords: DoubleTree by Hilton Helena Downtown, Great Falls , Hotel Front Desk Clerk, Hospitality & Tourism , Helena, Montana