Hotel Front Desk Clerk
Company: DoubleTree by Hilton Helena Downtown
Location: Helena
Posted on: September 17, 2023
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Job Description:
Do you have a passion for service and love to put a smile on
people's faces? Then you might be an excellent fit for the hotel
front desk agent position on our guest services team! You'll
welcome guests, manage their account information, and ensure they
have everything they need for an exceptional stay. Job seekers
interested in working in a high-energy environment with growth
opportunities and flexible hours should start their application
today!
Responsibilities:
Mitigate customer complaints as needed
Manage room bookings in-person, online, and through incoming calls,
and answer inquiries about guests' needs, including questions about
available rooms, amenities, room rates, special requests, and
rewards programs
General bookkeeping: ensure all hotel guest account information is
accurate and up-to-date
Give every guest a warm welcome, check them in, and check them out
when they leave, ensuring you provide correct keys and room
numbers
Communicate with housekeeping to make sure guest rooms are
ready
Qualifications:
Working knowledge of Microsoft Office and reservation management
systems
High school graduate, GED recipient, or equivalent
Well-versed in taking telephone calls and handling stressful
situations
Excellent time management skills, organizational skills, customer
service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel front
desk agent, hotel receptionist, or guest service specialist
preferred
About Company:
We are a high standards hotel. Ran with a family and team like
dynamic. Caring for your customer and your employees.
Keywords: DoubleTree by Hilton Helena Downtown, Great Falls , Hotel Front Desk Clerk, Hospitality & Tourism , Helena, Montana
Click
here to apply!
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