Agriculture Customer Service Representative (Great Falls, MT)

Company: Wilbur-Ellis Company
Location: Great Falls
Posted on: August 5, 2022

Job Description:

DescriptionAre you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!
General Purpose and Scope of Position:
Wilbur-Ellis is seeking an experienced Office Administration professional to provide office administration services in a fast-paced, customer-focused sales environment. The ideal candidate will assist in all aspects of customer service including order processing and inventory management.
Key Skills and Abilities Include:

• 
  
• Strong organizational skills are needed with an ability to prioritize multiple assignments.
  
• High-level professionalism.
  
• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems.
  
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy.
  
• Strong interpersonal communication skills (verbal, written, and utilizing all media (phone, e-mail, text) for interaction with customers and co-workers.
  
  Key Personal Attributes Include:
  
  • 
    
  • High School Diploma or equivalent.
    
  • Ability to sit at a desk and/or computer terminal to perform writing and/or typing information for long periods of time.
    
  • Ability to work and contribute in a team setting.
    
  • Excellent attention to detail.
    
  • Ability to maintain a positive attitude with customers, co-workers, and management in high-stress situations.
    
  • Present professional image to customers through personal appearance.
    
  • Two to three years of previous experience in office support or another customer service-related field is preferred.
    
  • Agriculture industry experience is a plus.
    
  • Willingness to work overtime as needed
    
    Specific Responsibilities and Key Deliverables Include:
    
    • 
      
    • First point of contact in the office.
      
    • The primary point of contact for electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software.
      
    • Answer multi-line phone system.
      
    • Provide administrative office support and assistance for operational leaders as requested.
      
    • Work with dispatcher to ensure trucks are loaded and dispatched correctly. Excellent verbal and written communication skills.
      
    • Oversee and coordinate office supply inventory.
      
    • Process accounts payable.
      
    • Process Accounts Receivable via remote deposit as well as maintain a daily credit card spreadsheet.
      
    • Accurate recordkeeping of invoices, delivery tags, and shipping documents for audit purposes.
      
    • Distribute daily incoming mail.
      
    • Assist and organize office events.
      
    • Assist with the overall office cleanliness.
      
    • Make use of standard office equipment, computer software programs, fax machines, postage machines, copier machines, etc. to effectively perform all aspects of position responsibilities.
      
    • Assist in all aspects of inside-office sales support.
      
    • Work with the Sales team to maintain accurate location and customer pricing via PROs pricing tool.
      
    • Work with the Sales team to assemble and distribute the annual Dealer price book.
      
    • Participate in the Inventory Accuracy Program through variance research and maintaining accurate on-hand inventory.
      
    • Work with all employees to assure all pertinent Retention Schedule rules are being followed.
      
    • Respond to customer sales/invoicing inquiries in a timely, accurate, and appropriate manner.
      
    • Provide customer service for walk-in customers and take accurate phone orders.
      
    • Promote safety throughout the branch and participate in all safety improvements and training.
      
    • Attend training sessions and meetings when necessary.
      
    • Support Operations and Sales Managers as needed.
      
    • Other duties as required.
      
    • Flexible schedule and willingness to work overtime during the busy season are a must.
      
      Compensation and Benefits:
      
      • 
        
      • Competitive hourly wage range (to be determined based on experience and other factors)
        
      • Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); Pension Plan, 401k match up to 3%
        
      • Drug-Free Workplace
        
        If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!
        COMPANY CULTURE
        Wilbur-Ellis is a company you can be proud to call your employer
        Wilbur-Ellis markets and distributes agricultural products, animal feed, specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
        Wilbur-Ellis is for and about people
        Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
        Wilbur-Ellis invests in the industry's best workforce
        Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
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        Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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