(USA) Merchandising Lead

Company: Wal-Mart Stores, Inc.
Location: Great Falls
Posted on: June 23, 2022

Job Description:

Location GREAT FALLS, MT Career Area Customer Service and Call Center Job Function Customer Service and Call Center Employment Type Regular/Permanent Position Type Hourly Requisition WD1110831 What you'll do at Position Summary...What you'll do...Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-servicetechnology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting thecompany's products and services.Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals andfeedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches andtechniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies andprocedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the salesfloor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies andprocedures.Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting andhandling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations tomanagement.Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handlingclaims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removingdamaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securingfragile and high-shrink merchandise.Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according tocompany policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to companypolicy and procedures.Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying andaddressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy;and assisting management with correcting ethical and compliance issues and problems.Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; andmodeling and helping others with how to adapt to change or new challenges.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Must be 18 years of age or older.6 months retail experience AND 6 months customer service experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of othersPrimary Location...401 NORTHWEST BYP, GREAT FALLS, MT 59404-4124, United States of America

Keywords: Wal-Mart Stores, Inc., Great Falls , (USA) Merchandising Lead, Hospitality & Tourism , Great Falls, Montana