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Service Manager

Company: Launch Watersports
Location: Great Falls
Posted on: January 12, 2022

Job Description:

Who We Are
Launch Watersports is Montana's largest, fastest growing marine dealership with two locations across the state. Our Kalispell dealership sits in the heart of the beautiful Flathead Valley, in addition to our Great Falls dealership, located conveniently in central Montana on the Missouri River. Launch is Montana's exclusive Malibu and Axis boat dealership, also carrying Lowe Fishing and Pontoons, and its most recent addition of Avalon Pontoons. Recently under new ownership, we are poised for growth and strive to offer the highest standards of customer service. We are boating and water sports enthusiasts and offer a fun and challenging work environment!

Who You Are
You are an individual with a positive attitude and the willingness to serve who is looking for the opportunity to gain long-term employment with a progressive, expanding company. You want to learn and grow with us while providing service to our customers to ensure the performance of their boat is top notch!

What You Will Do
As the Service Manager, you will be responsible for overseeing all service department operations. Other responsibilities include:
Writing repair orders and scheduling technicians
Scheduling and prioritizing service
Working alongside and providing technical assistance to technicians
Monitoring service progress and communicating progress with customers
Inspecting quality of work prior to pick-up or delivery
Reviewing repair orders prior to billing and invoicing
Answering phone calls in a prompt, courteous manner
Assisting customers with questions or concerns relating to service

Requirements
Prior experience working in the marine or auto repair industry as a manager, or a similar role is preferred. All applicants must have a valid driver's license and clean driving record. Other requirements include:
A passion for boats
Basic computer skills
Ability to learn and navigate industry specific software
Clear, concise communication skills
Active listening skills
Excellent customer service
High attention to detail
Strong work ethic with the ability to give direction and deliver results
Problem solving quickly and effectively

Benefits
Fun, upbeat industry
Full benefits package (health, dental and vision)
PTO (sick, holidays and vacation)
Company provided attire
Paid professional industry training
Rewarding compensation structures for productivity
Employee discount
Opportunities to try water sports on the industry's leading towboat

Keywords: Launch Watersports, Great Falls , Service Manager, Executive , Great Falls, Montana

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