Assistant Store Manager

Company: SPECTRUM
Location: Great Falls
Posted on: September 4, 2020

Job Description:

Job Description: font style=font-size: 14px;font style=font-family: tahoma,geneva,sans-serif; size: undefined;strongfont style=size: undefined;/font/strongbrfont style=size: undefined;The strongSpectrum Assistant Store Manager/strong is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel. /fontbrbrstrongfont style=size: undefined;MAJOR DUTIES AND RESPONSIBILITIES/font/strongbrfont style=size: undefined;In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees./fontbrbrfont style=size: undefined;Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers. /fontbrbrfont style=size: undefined;Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control./fontbrbrfont style=size: undefined;Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed./fontbrbrfont style=size: undefined;Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction./fontbrbrfont style=size: undefined;Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors. /fontbrbrfont style=size: undefined;Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location. /fontbrfont style=size: undefined;Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control./fontbrfont style=size: undefined;Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings. /fontbrfont style=size: undefined;Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process./fontbrfont style=size: undefined;Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success./fontbrbrfont style=size: undefined;Implements and enforces the cash management policy and completes timely audits of their Spectrum store./fontbrbrfont style=size: undefined;In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures./fontbrbrfont style=size: undefined;Provides management with frequent updates about key events in their store./fontbrbrfont style=size: undefined;Assists with Store Manager functions and performs other duties as requested by management./fontbrbrstrongfont style=size: undefined;REQUIRED QUALIFICATIONS/font/strongbrfont style=size: undefined;Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner/fontbrfont style=size: undefined;Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills/fontbrfont style=size: undefined;Significant time working inside a destination-style shopping environment/fontbrfont style=size: undefined;Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment/fontbrfont style=size: undefined;Displays passion for delivering a great customer experience during multiple roles in their career/fontbrfont style=size: undefined;Detail oriented and a good problem solver/fontbrfont style=size: undefined;High comfort level with personal technology, such as mobile devices and personal video platforms/fontbrfont style=size: undefined;Knowledge and ability to use computer and software applications/fontbrfont style=size: un

Keywords: SPECTRUM, Great Falls , Assistant Store Manager, Executive , Great Falls, Montana