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Unified Communications Engineer

Company: Benefis Health System
Location: Great Falls
Posted on: January 12, 2022

Job Description:

Job Summary:The individualis responsible for thedesign, administration, monitoring, troubleshooting and resolution of problems of Cisco Voice Applications and Carrier Connectivity. The individual will maintain up-to-date documentation of the system design, and the operations and procedures manuals. The individual will provide in-person training to end users on the uses of the telephony infrastructure. The individual will assist with the implementation of projects and other duties as requested. The individual will be a part of a rotating on-call coverage supporting emergency response.
DUTIES AND RESPONSIBILITIES:Responsible for maintainingCisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center, Cisco Jabber, and Cisco FinesseResponsible for the configuration and maintenance of data circuits with carriersResponsible for trouble shooting and resolving telephony issues within department SLABuilds and configures phones and voice mail in support of moves, adds and changesDesigns, builds and configures call trees and IVR applicationsAble to use third party tools in the support of the telephony systemBuild and support integrations with third party softwareDesigns, builds and maintains solutions for Disaster Recovery effortsMentors junior staff to support the systemProvide on call after hours support in emergency or planned maintenance scenarios.Strictly complies with change control procedures and processes, including effective testing and validation.Works with other Information Technology teams to coordinate and integrate systems,Provides training and assistance for all systems users.Maintain confidentiality and security of computer files.Ensures procedures and processes are in place to back-up files and provide recovery in the event failures.Maintains a good working relationship with outside consultants and vendors.Maintains a good working relationship within the department and with other departments.Consistently demonstrates a professional, self-directed approach to department responsibilities.Performs on call duty as required.Accepts additional responsibilities as assigned.Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Education/Experience Requirements:BS degree in networking, telecommunications or information systems required.Experience with SIP required.Experience with Cisco CUBE desiredE911 experience required.VMWare experience desiredby Jobble

Keywords: Benefis Health System, Great Falls , Unified Communications Engineer, Engineering , Great Falls, Montana

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